Tasks:

  1. Find the item “Plot #10 – Artichokes”
  2. Find the list of garden contacts
  3. Find the date of the first work party of 2024
  4. Find the photos on the 20-year anniversary page

Usability Assessment Script

Welcome to our usability assessment for the Colony Farm Community Gardens website. Your participation is invaluable in helping us improve the user experience of our website. This assessment will ask you to complete 3 tasks within the website, and you will have the opportunity to provide feedback based on your experience with completing the tasks.

Throughout this assessment, it's important to understand that there are no "right" or "wrong" answers. If you encounter any challenges, please know that they do not reflect on your capabilities or intelligence.

Your feedback holds great significance for us, and we are eager to gain insights into how we can improve. Feel free to share your thoughts openly as you navigate through the tasks. Thank you sincerely for your valuable participation in this process.

Please open the website with this link: https://www.cfcg.ca/ (this link opens in a new tab)

[CLICK START BUTTON]

Part One: Tasks on the website

For this part, please remember how many steps it took you to complete the task, with one click being one step. Also remember what kind of pitfalls you encountered on the way.

If you haven’t done so already, please open the website with this link: https://www.cfcg.ca/

Task 1:

Find the item “Plot #10 – Artichokes”

  1. How many steps did you take to get here?
  2. On a scale of 1 to 5, with 1 being very easy and 5 being very complicated, how would you rate the difficulty of this task?
  3. What kind of unexpected pitfalls did you run into during this task?
  4. Based on your previous answer, what kind of improvements did you want there to be so that you could be more efficient in doing the task?

Task 2:

Find the list of garden contacts

  1. How many steps did you take to get here?
  2. On a scale of 1 to 5, with 1 being very easy and 5 being very complicated, how would you rate the difficulty of this task?
  3. What kind of unexpected pitfalls did you run into during this task?
  4. Based on your previous answer, what kind of improvements did you want there to be so that you could be more efficient in doing the task?

Task 3: Find the date of the first work party of 2024

  1. How many steps did you take to get here?
  2. On a scale of 1 to 5, with 1 being very easy and 5 being very complicated, how would you rate the difficulty of this task?
  3. What kind of unexpected pitfalls did you run into during this task?
  4. Based on your previous answer, what kind of improvements did you want there to be so that you could be more efficient in doing the task?

Part Two: General Reflections on Part 1. These questions can be answered open-endedly.

  1. Generally, how easy was it for you to find the information you needed?
  2. If you are currently a garden member, name two parts of the website you believe you would visit most frequently throughout this year. Briefly describe why. If you are not a garden member, please respond N/A to this question.
  3. If you are currently NOT a garden member, imagine you are looking for a community garden to join and Colony Farm Community Gardens is a viable option for you. What is the likelihood that you will consider joining the CFCG? Briefly describe why. If you are a garden member, please respond N/A to this question.
  4. Do you have any other comments on this usability assessment?

Thank you for participating, your opinion will help us design a better website!

[END OF ASSESSMENT]

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